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Shipments and returns
1) SHIPPING
FREE SHIPPING ON ORDERS OVER 100$
To be eligible for free shipping, your order must totalise 100$ or more before taxes. The shipping address must be located in Canada.
FLAT RATE SHIPPING : 9$ PER ORDER
If your order is less than 100$, you can benefit from a fixed delivery fee of 9$. Your address must be located in Canada.
INTERNATIONAL SHIPPING CHARGES
Rates are calculated based on destination, weight and size of the package.
Customs charges may apply outside the country.
Contact us!
ORDER PROCESSING
The time needed to process your order is usually between 24 and 48 hours.
DELIVERY TIMES
| Destination | Delivery times |
| Quebec | 2-4 working days |
| Canada (except Quebec) | 2-7 working days |
| United States of America | 4-8 working days |
| Others | 4-10 working days |
Delivery times are not guaranteed and should only be used as a reference. Chandaildeloup.com therefore rejects any liability for any delay in the reception of the package. Contact us if there is a significant delay.
Chandaildeloup.com offers 'Expedited Parcel' delivery service from Canada Post.
2) PICKUP IN STORE
When ordering you can choose the option "pick up in store." So you can pick up your packages at the following address:
109, Côte du Passage. Lévis (QC) Canada G6V 5S8
3) RETURNS
For an exchange or refund, please contact us within fifteen (15) days of receipt of your order and we will explain the procedure. We accept returns when the product is not worn, unwashed and with their original label. We do not refund shipping costs (unless there is a defect with a product).
The goods in "final sale" and the gifts certificates are not returnable or exchangeable.