Shipments and returns

1) SHIPPING

FREE SHIPPING ON ORDERS OVER 100$

To be eligible for free shipping, your order must totalise 100$ or more before taxes. The shipping address must be located in Canada

 

FLAT RATE SHIPPING : 7$ PER ORDER

If your order is less than 100$, you can benefit from a fixed delivery fee of 7$. Your address must be located in Canada.

 

INTERNATIONAL SHIPPING CHARGES

Rates are calculated based on destination, weight and size of the package.

Customs charges may apply outside the country.

Contact us!

 

ORDER PROCESSING

The time needed to process your order is usually between 24 and 48 hours.

 

DELIVERY TIMES

Destination Delivery times
Quebec 2-4 working days
Canada (except Quebec)  2-7 working days
United States of America  4-8 working days
Others 4-10 working days 

 

Delivery times are not guaranteed and should only be used as a reference. Chandaildeloup.com therefore rejects any liability for any delay in the reception of the package. Contact us if there is a significant delay.

Chandaildeloup.com offers standard delivery service from Canada Post. The package is delivered without signature. If you want other options, contact us (extra fee).

 

2) PICKUP IN STORE

When ordering you can choose the option "pick up in store." So you can pick up your packages at the following address:

5650 rue St-Louis (suite 200). Lévis (QC) Canada G6V 4E8

 

3) RETURNS

For an exchange or refund, please contact us within fifteen (15) days of receipt of your order and we will explain the procedure. We accept returns when the product is not worn, unwashed and with their original label. We do not refund shipping costs (unless there is a defect with a product).

The goods in "final sale" and the gifts certificates are not returnable or exchangeable.